This policy governs the cancellation of safety training bookings with Elite Agri Solutions Inc. It exists to ensure that the client respects the time and resources dedicated to preparation for in-person safety training and that Elite Agri Solutions Inc. is adequately compensated for these costs in the event of short-notice cancellations. By booking in-person safety training with Elite Agri Solutions Inc., the client agrees to this cancellation policy. Rescheduling a booking is treated the same as cancelling as per this policy.
This policy defines three scenarios based on the amount of notice given by the client to Elite Agri Solutions Inc. regarding cancellation or rescheduling. These scenarios are defined as follows:
I. Five business days of notice or greater: In this scenario, no fee is charged to the client for the cancellation. For example, if a booking is on a Friday, notice of cancellation must be received before end of day on the prior Friday for the client to avoid paying a fee. This gives Elite Agri Solutions Inc. Sufficient time to salvage time committed to the booking and minimizes the business impact to Elite Agri Solutions Inc. If the client needs to cancel or reschedule a booking, it is requested that they do so with five business days of notice or greater.
II. Between two and four business days of notice: In this scenario, the client will be charged 50% of the value of their booking. For example, if a booking is on a Friday, this fee will be charged if notice of cancellation is received by the end of the day on Monday, Tuesday, or Wednesday of the same week. Elite Agri Solutions Inc. must receive payment of this fee before a subsequent booking will be made for the client.
III. One business day of notice or less: In this scenario, the client will be charged for the full value of the booking. For example, if a booking is on a Friday, the full fee will be charged if notice of cancellation is received on Thursday or Friday (the day before the booking or the day of the booking). Elite Agri Solutions Inc. must receive payment of this fee before a subsequent booking will be made for the client.
Elite Agri Solutions Inc. staff may allow a client to reschedule a booking on a case-by-case basis before receiving payment of the cancellation fee, but the fee will not be forgiven. Exceptions to the rescheduling rule will only be made for clients who have a track record of keeping their bookings.
Please consider this policy when booking in-person safety training with Elite Agri Solutions Inc., and we appreciate as much notice as possible if you need to cancel a booking.