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Responsibilities

1. Contact Ontario One Call a minimum of 5 business days before you dig.
2. Wait for utility and buried infrastructure companies to mark or clear the digging area.
3. Dig safely using only hand tools in the vicinity of the marked areas.

General Details

Utility Companies are required by law to be registered with Ontario One Call.

Locates do not have a cost to the property owner.

Locates can either be requested on-line or over the phone.

Here is thenformation required to create a “ticket” :

• the property location
• where on the property the dig will occur
• what the nature of the dig is.

Information regarding locates can only be shared with those who applied for it. Either the property owner, general contractor or excavator can have the responsibility of getting utilities located. It is of utmost importance that this responsibility is clearly outlined in the contract so that utilities are marked in a timely fashion.

The outcome of the locate will specify conditions (if any) regarding how the dig will be carried out.

One Call does not locate private infrastructure such as buried branch or service conductors, buried water distribution lines, buried gas distribution lines, septic systems and private wells. This infrastructure must be located by private service providers (hence the importance of mapping out what you install in the first place).